Dr. Michael & Nicole K – Farmington, CT

This message is long overdue. I have been meaning to write it for quite a while. I wanted to take a minute to recognize a few individuals at Aqua Pool and Patio. Too often it’s easy to complain but I think it’s important to also give accolades. These three people have honestly made the world of difference for my husband and I and are the reason we continue to come back each year as annual clients. Those three people are Debbie, Jen, and David.

First of all, Debbie is the glue that holds everything together. I have never once contacted her without a prompt follow up and resolution of whatever the issue is. She is the one who often gets the frustrated calls or emails because something isn’t working correctly or didn’t go smoothly but she never veers away from being professional and courteous. I appreciate all she does, and it’s a lot! Knowing that I can count on Debbie to make sure our complicated pool gets taken care of honestly makes me want to keep coming back to Aqua Pool.

In addition to Debbie, I can’t not mention Jen. She is quite possibly the most pleasant and polite individual I have ever worked with. She calls me each week for service reminder calls and her upbeat and positive attitude makes even a simple call a wonderful experience!

Finally, I have to talk about David. I can say with certainty that David is the reason Mike and I didn’t leave Aqua Pool for another company. We had a few bumps in the road with construction and were hesitant to stay with Aqua Pool for service but figured we would sign on for one year and then likely move on. But then David showed up and totally changed our minds. He comes every week and is professional, friendly, and beyond knowledgeable. He restored our confidence and trust in Aqua Pool. Our system can be a little confusing at times due to it being indoors with an annual spa but anytime there is a blip David knows the solution. He has taken the time to get to know us and in doing so he knows our preferences for the spa and pool and always makes sure things are top notch! Needless to say, we love David and he is the reason Aqua Pool had another year-round client!

Thank you for everything to everyone in service! I know there are a lot of other individuals who help us and we appreciate it.