Yes. We have service technicians on the road minimum 6 days per week and have an on-call technician available for technical support 7 days per week until 8:00 P.M. In the rare instances where an emergency visit is required, the on-call technician is prepared to make the service call for a fee. Most times all it takes is a phone call from one of our qualified technicians to assist. Call our service department at 860-623-8374 and ask for the on-call technician to call you back as soon as possible.